1. Acceptance of Terms
By accessing and using Maheen Academy's services, website, or enrolling in our programs, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Services Description
Maheen Academy provides educational tutoring services including:
- Mathematics tutoring for Grades 1-12
- Science courses (Physics, Chemistry, Biology)
- Technology programs (Python, SQL, Excel)
- Homework help and academic support
- Summer enrichment programs
3. Enrollment and Registration
Student Registration
- Students must be registered before attending sessions
- Parental consent is required for students under 18
- Accurate information must be provided during registration
- Registration is subject to availability and program capacity
Program Selection
- Programs are selected based on student needs and assessment
- Program changes require advance notice
- Some programs may have prerequisites or age requirements
4. Payment Terms
Fees and Payment
- All fees are quoted in Canadian dollars (CAD)
- Payment is due before or at the time of service
- We accept cash, cheque, and electronic payments
- Prices are subject to change with 30 days notice
Late Payments
- Late payments may result in service suspension
- Outstanding balances must be settled before continued enrollment
5. Cancellation and Refund Policy
Session Cancellations
- 24-hour advance notice required for session cancellations
- Late cancellations may result in full session charge
- Emergency cancellations will be handled case-by-case
Refunds
- Full refunds available within 7 days of enrollment
- Partial refunds for unused sessions (less administrative fee)
- No refunds for completed sessions or used materials
- Refund processing takes 5-10 business days
6. Attendance and Conduct
Student Attendance
- Regular attendance is expected for optimal learning
- Students should arrive 5 minutes before scheduled sessions
- Excessive absences may affect program continuation
Behavior Standards
- Respectful behavior toward staff and other students
- No disruptive or inappropriate conduct
- Violation of conduct standards may result in dismissal
7. Academic Progress and Assessment
While we strive for academic improvement, we cannot guarantee specific grades or test scores. Our commitment includes:
- Regular progress assessments and feedback
- Communication with parents about student progress
- Adaptation of teaching methods to student needs
- Professional and qualified instruction
8. Health and Safety
We prioritize the health and safety of all students and staff:
- Students should not attend if they are ill
- Emergency contact information must be current
- We follow applicable health and safety guidelines
- Accidents or incidents will be documented and reported
9. Privacy and Confidentiality
We are committed to protecting your privacy. Please review our Privacy Policy for detailed information about how we handle your personal information.
10. Limitation of Liability
Maheen Academy's liability is limited to the amount paid for services. We are not liable for indirect, incidental, or consequential damages arising from our services.
11. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of modified terms.
12. Governing Law
These terms are governed by the laws of the Province of Ontario and the laws of Canada applicable therein. Any disputes will be resolved in the courts of Ontario.
13. Contact Information
For questions about these terms or our services, please contact us:
